Terms and Conditions

These Terms and Conditions regulate access to and use of the website www.bodegamurga.com (hereinafter, “the website”, “this website” or “Bodega Murga”), which is owned by BODEGA MURGA SOCIEDAD ANÓNIMA CLOSED (hereinafter, “Bodega Murga” or “the company”), identified with RUC 20603005873 and tax address at Av. José de San Martin No. 351 (Interior 20-3ra Cdra. del Boulevard), Ica, Peru, as well as the services and products offered by Bodega Murga on the website.

The access and use of this website is governed by the "Terms and Conditions" described below, as well as by the legislation that applies in Peru. Consequently, all visits, contracts and transactions carried out on this website, as well as their legal effects, will be governed by these rules and subject to this legislation.

The terms and conditions contained in this instrument will be applied and it will be understood that they form part of all the acts and contracts that are executed or celebrated through the offer and commercialization systems included in this website between the users of this website and Bodega Murga.

 

To buy at Bodega Murga, it is required that you accept the Terms and Conditions of Sales described below. The Terms and Conditions will be understood to be known and accepted by the mere fact of registering and/or purchasing products through this site.

Bodega Murga reserves the right to update and/or modify the Terms and Conditions that we detail below at any time, without prior notice. For this reason we recommend reviewing the Terms and Conditions each time you use this website.

Below we detail the Terms and Conditions :

 

Some definitions to understand us better

• A “User” is a person or entity that is registered with us to use the Services.
• A “Subscriber” is a person you contact through our Services, or a person you may contact at some time in the future through your use of our Services. In other words, a Subscriber is anyone on your Mailing List or about whom you have given us information.
• “Personal Data” means any information that identifies or can be used to identify you or a Subscriber, directly or indirectly, including, but not limited to, first and last name, date of birth, email address, gender, occupation, or other information demographic.
• A “Distribution List” is a list of subscribers and all associated information related to those subscribers (for example, email addresses).

We offer our Services through the following sites:

• bodegamurga.com

 

Procedure to use this site

The user will be responsible for maintaining the confidentiality of the data and information provided, and for restricting access to their computer or device and their access codes, to avoid possible unauthorized use.

The user assumes full responsibility for maintaining the confidentiality of his secret password registered on this website, which allows him to make purchases, request services and obtain information. Said key is for personal use, and its delivery to third parties does not involve the responsibility of Bodega Murga.

In the event that the user has reason to believe that their data has been brought to the knowledge of a third party, or if they have been used in an unauthorized manner, or are likely to be, they must notify Bodega Murga of this situation immediately.

The user must verify that their data is correct and complete and inform Bodega Murga when there is any variation and/or modification in the information that they have provided in the purchase process. Bodega Murga reserves the right to deny any attempt to access this website, to remove or modify content, or to cancel orders at its discretion.

The use of this website for fraudulent purposes, or related to criminal offenses or illegal activities of any kind is not allowed. It is also prohibited to send, use or reuse unlawful, offensive, abusive, indecent, defamatory, obscene or threatening material of any kind, or that violates copyrights, trademarks or confidentiality, privacy or any other right, or is of otherwise injurious or objectionable to third parties, or whose content contains computer viruses, political propaganda, advertising content, chain mail, mass mailing or any other type of spam and, in general, any type of unnecessary annoyance or inconvenience.

The prices of the products and services offered at Bodega Murga, as well as shipping costs and taxes, are expressed in Nuevos Soles (S/). The prices of products and services include the General Sales Tax (IGV).

Payment methods

The products and services offered on this site can only be paid under the following modality:

1. Online payments through Visa, MasterCard, American Express and Diners Club credit, debit and prepaid cards, through the PayU platform.

 

The user is responsible for protecting against unauthorized access to his password and to his computer or electronic device. Formation of consent in contracts entered into through this site Through this website, the company will make offers of goods and services, which may be accepted electronically or by telephone, and using the mechanisms that the same site offers for this. Any offer acceptance will be subject to the condition precedent that Bodega Murga validate the transaction. Consequently, for any operation carried out on this site, the confirmation and/or validation by Bodega Murga will be an essential requirement for the formation of consent.

To validate the transaction, Bodega Murga must verify:

1. The price of the order item. Despite our best efforts, it is possible that the price of some of the products offered on our website is wrong. Therefore, if the correct price of the product consigned in your order is higher than the price indicated on our website, we will contact you to inform you of this fact, so that you can tell us if we proceed with your shipment based on the price of sale the correct one or we cancel your order.

2. The validity and acceptance of the means of payment used by the user.

3. That the data registered by the client on the website coincide with those provided when accepting the offer.

4. Because of the current situation, there are many out-of-stocks, so many products may be in stock when they are not physically available.

Once the validation is completed, Bodega Murga will contact the user via email or through any means of communication that guarantees the due and timely knowledge of the consumer. The consent will be understood as formed from the moment that Bodega Murga successfully concludes the validation and informs the user of it.

The validity, validity and stock of the offers contained in this site

The prices of published products and services are valid only while they appear on the website. Bodega Murga may modify any information contained in this site, including that related to merchandise, services, prices, stocks and conditions, at any time and without prior notice, until the moment a purchase request is received.

The prices of the products and services published on this site will only be valid and applied on this site and will not be applicable to other sales channels used by Bodega Murga, such as physical stores, catalogs or others. The minimum stock offered is 1 product per offer.

 

Information about the products and services of Bodega Murga

The data included in each page, article and description of products and services on the website, as well as the photographs, logos, graphic/iconographic representations, videos, trade names, trademarks or distinctive signs of any kind, have a merely informative function. Bodega Murga declines any responsibility for the appearance of errors or inaccuracies in said information. However, it undertakes to correct errors or omissions as soon as possible, after being informed about them.

payment vouchers

According to the regulation of Proof of Payment approved by Superintendency Resolution No. 007-99 / SUNAT (RCP) and the Single Ordered Text of the General Sales Tax and Selective Consumption Tax Law, approved by Supreme Decree No. 055 -99-EF and amending rules (TUO of the IGV), the following is concluded: "There is no current procedure that allows the exchange of sales receipts for invoices, even more so credit notes are not intended to modify the purchaser or user that appears on the original payment receipt. Therefore, it is the responsibility of each client to correctly select the document that they will request as proof at the time of purchase, since according to the aforementioned paragraph, no change will be made.

Ability

The Services are only available to persons who have the legal capacity to contract. People who do not have that capacity, minors or Users who have been temporarily suspended or permanently disabled may not use the services. The acts that minors carry out on this site will be the responsibility of their parents, guardians, managers or curators, and therefore will be considered carried out by them in the exercise of the legal representation they have.

Any Purchase Order that includes alcoholic beverages or cigarettes may only be requested by Users over 18 years of age. The Dealer who makes the delivery of Purchase Orders that include said products will require, for their delivery, the identification of the User who made the Purchase Order, demanding the presentation of their National Identity Document (DNI) or valid passport, releasing all responsibility to Bodega Murga in the event of non-delivery due to the lack of proof of identity of the User.

If you are registering a User as a Company, you must have the capacity to contract on behalf of such entity and to bind it in the terms of this Agreement."

About use of my personal data

In accordance with Law No. 29733 - Personal Data Protection Law, and its Regulations, Supreme Decree No. 003-2013-JUS, from the moment of entry or use of our websites, the data owner grants his total Consent for the processing of personal data that you enter by checking the option "I accept the terms and conditions" and clicking on the button to submit the form. The data obtained will be stored in the Bodega Murga Database, for as long as they are useful to fulfill administrative management and marketing purposes of the products and/or services exclusively of Bodega Murga, among these: Sending advertising, newsletters informative, communications, and telephone contact for the offer of products and services solely of your interest and where you have expressed your consent to be able to contact you. All the information provided by the data owner will be kept under strict confidentiality. The owner of the data has the right to access, rectify, update, oppose and delete personal data by sending an email to contacto@bodegamurga.com or clicking on the corresponding unsubscribe links. This process will take at least 48 hours from receipt of the request.

At Bodega Murga we take your privacy extremely seriously and we will never sell lists or email addresses or make any use of your information without previously informing you and requiring your free, express and informed consent.

How do we obtain data about you?

We obtain data about you when:

• They are provided directly by you (for example, when you choose to voluntarily fill out one of our contact or subscription forms);
• We collect data automatically through our remarketing or retargeting campaigns (for example, you visit one of our websites and are interested in any of our services, a campaign pixel will notify us of your behavior and interest, and it will be shown to you automatically more information about it while browsing the Internet).
• When we try to understand more about you based on the information you provided us (for example, when we use your IP address to personalize the information that we could show you on social networks, through a digital advertising campaign developed on Facebook, Instagram, Linkedin, etc.).

What do we do with your data when it is in our possession?

When you provide us with personal data, they are used for the purposes permitted by you. Generally, we use such information to provide and improve the products and services intended for you; as well as your own browsing experience within our websites.

In which situations do we share your data with third parties?

• When we have your consent to do so.
• To process or supply products and services to you.
• When required by law. We follow the law whenever we receive requests about you from a government or related to a legal action. We will notify you when your personal information is requested in this way, unless we are legally prohibited from doing so. When we receive requests like this, we only release the user's personal information when we believe in good faith that the law requires us to do so. Nothing in this policy is intended to limit any legal defense or objection you may have to a third party's request to disclose your data.
• If there are changes in our organizational structure or status (in the case of a restructuring, acquisition of the Bodega Murga portal), your information may be transmitted to a successor or affiliated company.

How do we store and protect your personal data?

We are committed to the protection of your personal data in our possession. We implement technical, physical and commercial security measures. Despite our efforts, if we learn of a security breach, we will notify you so that appropriate protection measures can be implemented.

Nor is it our will to keep your personal data for longer than necessary; therefore, such data is stored only for the time necessary to serve its purpose. Once we no longer need them, we destroy them, except when required by law.

What else do we want you to know?

We are an institution that operates on the Internet and our computers are in several different places around the world. We also use service providers whose computers may also be in multiple countries. This means that your data may end up on one of those computers located in other countries, and those countries may have different data protection regulations. By transmitting your data to us, you agree to this type of transfer made with your data. No matter what country your data is in, we will comply with applicable law and also honor the commitments in this privacy policy.

If you are under 18, we do not want your personal data and you should not provide it to us. If you are a parent and believe that your child under the age of 18 provided us with personal data, please contact us by writing to contacto@bodegamurga.com , so that your child's data is excluded.

What if these policies are altered?

There may be changes to this policy and our notices. Updates will be posted on the web. If the changes are significant, we will notify the updates through the usual channels of Bodega Murga for information of this type, such as blogs and forums. Your continued use of the product or service after the effective date of the changes confirms your acceptance of those changes. For ease of verification, we will post the effective date at the top of the page.

Complaints book

 

In accordance with the provisions of the Complaints Book Regulations of the Consumer Protection and Defense Code, the Virtual Complaints Book may be used by consumers through the Bodega Murga website to file Complaints and Claims.

Users who make their claim or complaint online through the means provided on the Bodega Murga platform (www.bodegamurga.com) and enter their data, are informed that they will be treated in accordance with our Privacy and Data Use Policy. Personal, in order to respond to your communications within the legal term.

CLAIM: Dissatisfaction related to products or services.

COMPLAINT: Dissatisfaction not related to products or services or discomfort or discontent regarding customer service.

The formulation of the claim does not prevent resorting to other means of dispute resolution nor is it a prerequisite to file a complaint with INDECOPI.

Bodega Murga must respond to the claim within a period not exceeding thirty (30) calendar days, being able to extend the term up to thirty (30) more days, prior communication to the consumer, in accordance with the Supreme Decree that modifies the Regulations of the Complaints Book of the Consumer Protection and Defense Code approved by Supreme Decree No. 011-2011-PCM SUPREME DECREE No. 006-2014-PCM.

Before registering a virtual claim, the provider has the opportunity to offer a solution; To do this, they will send their solution proposal via email or other means that allow for the record.

Find the Virtual Claims Book of the Bodega Murga store here .

 

Contact

If the User has any questions regarding the Terms and Conditions, Privacy Policy, use of the Platform or their Profile, they can contact Bodega Murga via email at contacto@bodegamurga.com .

Messages will be answered as soon as possible.

Returns

If you receive a product in poor condition or a wrong product, please report it by sending an email to contacto@bodegamurga.com .